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EPOS DW Pro 1 Single Line (DW20)

Regular price £186.28£223.54 (VAT Excl.)(VAT Incl.)


  • Stylish design

  • Quick Charge

Vendor:EPOS SKU: SH25-0611 Barcode: 4044155051698

Product Specification

  • Acoustic Protection: ActiveGard
  • Range: 180 m
  • Recharge Time: 1 h
  • Standby / Talk Time: 100 h / 8 h
  • Weight: 50 g
  • Headset Connection: DECT
  • Corded or Cordless: Wireless
  • Connectivity: For USB
  • Mono/Duo: Mono headsets
  • Wearing Style: Headband
  • Ear Cushions: With leatherette ear cushions
  • Microphone Boom: With long microphone boom
  • Noise Cancelling: With noise cancelling
  • Mute: With mute key
  • Volume Control: On headset volume control
  • Conference Function: With conference function
  • Compatible With: Microsoft Teams

Box Content

  • Headset
    Base station
    Power supply
    USB cable
    Audio phone cable
    Headband
    Earhooks
    Quick guide
    CD with manual
    Safety guide

Documents

Technical Features

  • Type: Monaural headset
  • Purpose: Concentrate on your calls without losing touch with colleagues
  • Softphone Compatibility: Dedicated to work with softphones
  • Optimized For: Microsoft Lync
  • Audio: Wideband sound for improved voice quality and HD audio
  • Range: Up to 180 m (DECT) line of sight, 55 m in typical offices
  • Acoustic Protection: ActiveGard
  • Microphone: Noise cancelling, filters out background noise
  • Talk Time: 8 hours (wideband), 12 hours (narrowband)
  • Standby Time: 100 hours
  • Quick Charge: 50% in 20 minutes for 4 hours of communication
  • Wearing Style: Over the head
  • Conference Pairing: Up to 4 people
  • Mute: Yes
  • Volume Control: On headset
  • Alerts: When moving out of range
  • Installation: Plug & Play
  • Design: Iconic
  • Weight: 50 g

Description

The DW Pro 1 USB ML cordless headset is an extremely comfortable headset, with up to 8 hours' talk time in wideband mode and 12 hours in narrowband mode, making this an ideal headset for all-day use. It provides all day comfort with its over the head one-ear wearing style, allowing you to keep one ear on what is going on around you whilst talking on the phone.

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Help & Advice

Shipping

What are the delivery charges?

UK mainland delivery is a flat £9 (inc. VAT), with orders placed before 2:45pm dispatched for next business day delivery. Northern Ireland delivery is £15 (inc. VAT), with an estimated delivery time of 48 hours. For unusually large or heavy orders, additional charges may apply — in these cases we'll contact you before dispatch to confirm.

When will I receive my order?

We offer next business day delivery across UK mainland for orders placed before 2:45pm, and a 48-hour delivery estimate for Northern Ireland. Delivery times may occasionally vary due to courier delays — if anything changes, we'll let you know.

How can I contact Wisecoms?

The Wisecoms team is available every day from 9:00am to 5:30pm. You can reach us by phone on 03300 888 588, by email at sales@wisecoms.com, or via our contact us page.

Returns and Refunds

How do I return a product?

We offer 14 days to return a product if it's unwanted, and 30 days if the product is faulty or damaged. To start a return, contact our team on03300 888 588orsales@wisecoms.com. We'll arrange collection of the equipment ourselves, with full instructions provided ahead of pickup. Products must be returned in their original packaging and in resaleable condition to qualify for a refund or exchange.Find out more about returns.

How can I cancel an order?

You can cancel your order at any time by contacting our team on 03300 888 588 or sales@wisecoms.com. Any amount paid will be refunded to your original payment method as quickly as possible.

Note: if you cancel after your order has already been dispatched, we'll process your refund once the returned package is received back.

How long will my refund take?

Once we receive your returned item, we'll process your refund back to your original payment method within 3–5 working days. If you'd like a credit note for your records instead, just get in touch.

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