Help & FAQS

UK mainland delivery is a flat £9 (inc. VAT), with orders placed before 2:45pm dispatched for next business day delivery. Northern Ireland delivery is £15 (inc. VAT), with an estimated delivery time of 48 hours. For unusually large or heavy orders, additional charges may apply — in these cases we'll contact you before dispatch to confirm.

We offer next business day delivery across UK mainland for orders placed before 2:45pm, and a 48-hour delivery estimate for Northern Ireland. Delivery times may occasionally vary due to courier delays— if anything changes, we'll let you know.

The Wisecoms team is available every day from 9:00am to 5:30pm. You can reach us by phone on 03300 888 588, by email at sales@wisecoms.com, or via our contact us page.

We offer 14 days to return a product if it's unwanted, and 30 days if the product is faulty or damaged. To start a return, contact our team on03300 888 588orsales@wisecoms.com. We'll arrange collection of the equipment ourselves, with full instructions provided ahead of pickup. Products must be returned in their original packaging and in resaleable condition to qualify for a refund or exchange.Find out more about returns.

You can cancel your order at any time by contacting our team on 03300 888 588 or sales@wisecoms.com. Any amount paid will be refunded to your original payment method as quickly as possible.

Note: if you cancel after your order has already been dispatched, we'll process your refund once the returned package is received back.

Once we receive your returned item, we'll process your refund back to your original payment method within 3–5 working days. If you'd like a credit note for your records instead, just get in touch.

All card and payment transactions are processed through a secure encrypted checkout. We don't store your full card details on our servers.

All reviews on our product pages are collected via Trustpilot and written by genuine customers who have purchased and used the item. After your order, you may receive an invitation to share your feedback on Trustpilot.

Some products aren't listed on our website yet, even though they may be available through our supplier network. If you can't find what you're looking for, contact our team on 03300 888 588 or sales@wisecoms.com — we'll do our best to help.

Looking for something specific? Get in touch by phone on 03300 888 588 or complete our request a quote form, specifying the product you need. A member of the team will follow up with details.

Yes — you can request a personalised quote by specifying the products, quantities, and requirements for your business.