Want it by tomorrow? Order within for next business day delivery
agent Buddy Training Switch - Crosswired is backordered and will ship as soon as it is back in stock.
agent Buddy Training Switch - Crosswired
agent Buddy Training Switch - Crosswired is backordered and will ship as soon as it is back in stock.
The Agent Buddy Training Switch - Crosswired (Model: AG22-0086) is a specialized RJ9 headset adapter specifically engineered for Cisco IP phone systems to facilitate side-by-side training. This compact device allows two headsets to connect to a single phone, providing dual mute buttons so a supervisor and trainee can independently control their microphones. Its "crosswired" internal circuitry ensures seamless compatibility with Cisco’s unique headset port pin-outs, eliminating the common audio issues found with standard splitters. It is a plug-and-play solution that works with most major professional headset brands, making it an essential tool for call centre monitoring and real-time coaching.
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UK mainland delivery is a flat £9 (inc. VAT), with orders placed before 2:45pm dispatched for next business day delivery. Northern Ireland delivery is £15 (inc. VAT), with an estimated delivery time of 48 hours. For unusually large or heavy orders, additional charges may apply — in these cases we'll contact you before dispatch to confirm.
We offer next business day delivery across UK mainland for orders placed before 2:45pm, and a 48-hour delivery estimate for Northern Ireland. Delivery times may occasionally vary due to courier delays — if anything changes, we'll let you know.
The Wisecoms team is available every day from 9:00am to 5:30pm. You can reach us by phone on 03300 888 588, by email at sales@wisecoms.com, or via our contact us page.
We offer 14 days to return a product if it's unwanted, and 30 days if the product is faulty or damaged. To start a return, contact our team on03300 888 588orsales@wisecoms.com. We'll arrange collection of the equipment ourselves, with full instructions provided ahead of pickup. Products must be returned in their original packaging and in resaleable condition to qualify for a refund or exchange.Find out more about returns.
You can cancel your order at any time by contacting our team on 03300 888 588 or sales@wisecoms.com. Any amount paid will be refunded to your original payment method as quickly as possible.
Note: if you cancel after your order has already been dispatched, we'll process your refund once the returned package is received back.
Once we receive your returned item, we'll process your refund back to your original payment method within 3–5 working days. If you'd like a credit note for your records instead, just get in touch.
From January 31st 2027, both PSTN and ISDN telephone lines will be switched off. After this date, any devices connected to these services will no longer work.These changes will see...
Arsalan Mahtab |
The Agent Buddy Training Switch - Crosswired (Model: AG22-0086) is a specialized RJ9 headset adapter specifically engineered for Cisco IP phone systems to facilitate side-by-side training. This compact device allows two headsets to connect to a single phone, providing dual mute buttons so a supervisor and trainee can independently control their microphones. Its "crosswired" internal circuitry ensures seamless compatibility with Cisco’s unique headset port pin-outs, eliminating the common audio issues found with standard splitters. It is a plug-and-play solution that works with most major professional headset brands, making it an essential tool for call centre monitoring and real-time coaching.