Overview
The BL-11+P (Y) Training Lead with two QD connectors allows a supervisor to join the call if needed by simply unmuting their microphone via the rocker switch on the supervisor QD connector. A a “Y” shape cable with three sections: “Trainer/supervisor” section, “Trainee/agent’s” section and a QD bottom lead that is connected to a desk phone or computer, this cable provides the trainer with the ability to manage who is speaking during the call. When the switch is set to the full circle, the trainer can speak while the trainee is muted. However, if the switch is flipped to the half circle, the trainee can speak while the trainer is muted. The speaker’s audio output remains active throughout the call, allowing both the trainer and trainee to hear what’s being said.