Overview
The Jabra Engage 50 LINK USB-A UC Controller is an accessory control unit that streamlines call management for the Jabra Engage 50/50 II corded headsets. It connects the headset via USB-C to a PC's USB-A port, providing intuitive buttons for answering calls, adjusting volume, and muting. Key features include an integrated busylight for status indication and a unique SmartRinger function for incoming calls when the headset isn't worn. The controller is designed to enhance productivity in professional contact center and unified communications environments by offering hardware control over softphone functions.
Technical Features
- Call Control Buttons: Dedicated buttons for answer/end, mute/unmute, and volume adjustment via a wheel, plus a button for speed dial or custom functions.
- Integrated Busylight: Built-in LED works with the headset busylight to signal call or busy status and reduce interruptions.
- SmartRinger: Integrated ringer alerts incoming calls when the headset is not being worn, using sensors to detect headset usage.
- Software Integration & Programmable Buttons: Works with Jabra Direct, Xpress, and Engage+; buttons customizable for platforms like Amazon Connect, Genesys Cloud CX, and NICE CXone via Jabra SDK.
- Connectivity: Connects to PC via USB-A and to the Engage 50 series headset via USB-C with plug-and-play functionality.
- Unified Communications Optimization: Optimized for major UC platforms to ensure seamless compatibility and integrated call control.