Overview
The Agent Buddy Training Switch is a simple yet effective headset accessory that lets both a trainer and an advisor join or leave a call easily during side-by-side training scenarios.
It provides two mute buttons on a compact unit that supports wired, wireless, or mixed headset setups and works with a wide range of telephones and headsets from brands like Plantronics, Jabra, and Sennheiser.
The adapter splits the headset port and allows either party to listen-in or take over conversations without unplugging gear, making it ideal for call centres, help desks, or softphone training setups.
Technical Features
- Product: Agent Buddy Training Switch
- Type: Headset training adapter / splitter
- Controls: Dual mute buttons
- Compatibility: Wired/wireless headsets and many telephone brands
- Use Case: Side-by-side training, call monitoring
- Compact design for easy storage